Venbrook Chief Claims Officer Awais Farooq joins The Salty Adjuster podcast for a “Grains of Salty” minisode recorded live at The Institutes CPCU Society’s In2Risk conference. In the conversation, Awais shares his perspective on the evolving claims landscape, artificial intelligence, leadership, and the importance of continued learning in an industry undergoing rapid change.

Awais explores how AI may reshape the role of claims adjusters, creating opportunities for professionals to take a more consultative approach and help people better understand their claims and insurance needs. He also discusses adaptable leadership, workplace productivity, and why keeping the human side of insurance in focus remains essential as technology advances.

Listen to the episode for Awais’s insights on the future of claims, emerging technology, and his career philosophy: “Solve Fast, Move Forward.”